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Guides on WhatsApp Business API, AI voice calls, SMS and omnichannel messaging for Indian businesses.

XReach51 article cover: Customer Feedback Calls on Autopilot, NPS by IVR, cost per returned score not cost per dial
IVR Surveys

Customer Feedback Calls on Autopilot: NPS by IVR

What an automated NPS call really costs in India: published carriage rates, 30-second pulse rounding, why WhatsApp cannot price a generic feedback survey as utility, and the cost per returned score at each response rate. All figures verified 14 October 2026.

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October 18, 2026
IVR keypad, call-centre agent and chat poll compared side by side – xreach51
IVR Surveys

IVR vs CATI vs WhatsApp Surveys: Which Method When

IVR, CATI and WhatsApp surveys are priced in three incomparable units. Published rates read 12 October 2026, the Meta rule that decides whether a WhatsApp survey costs 14.5 paise or 1.09 rupees, and a worked example of 1,000 completed interviews by all three methods.

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October 12, 2026

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